Important Note: Access to the AUC campus and the Library building may be limited at this time. Services that require a physical presence may not be available.

How Do I?

Find quick answers to frequently asked questions on this summary guide.

To submit a question, fill in this form.

  • Only full-­time faculty members, students and staff members can access databases and other electronic resources from off-campus locations. Users will be able to access all electronic resources by way of their AUC email username and password.

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  • Current AUC students can borrow laptops with their AUC ID card at the circulation desk on the plaza level of the Main Library.  Borrowers must sign a Laptop Borrowing Declaration Form, and assume full responsibility and financial liability for the borrowed laptop and their peripherals.  Borrowers are permitted to take laptops outside AUC campus. One laptop per person may be checked out. The loan period is 30 days.

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  • Books and some other materials may be borrowed at five locations in the main library, using a valid AUC ID card:

    • Circulation Desk (located on the Plaza Level)

    • Self-checkout units (located on the plaza level, ground, first and second floors of the Main Library building)

    Books can be renewed online by logging in to your Library Account (see the link at the top right on this page), by phone 2.2615.4827, or in person at the Circulation Desk.

    For more information regarding borrowing, renewing, and requests, refer to our detailed guide here.

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  • You can search the library holdings through two interfaces: Library One Search finds books, e-­books, articles, news and other material. The catalog finds books and e­-books only. Please see our guide for searching and using e-books.

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  • Current AUC students, faculty and staff can connect to the wireless network.

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  • The EKB platform is sponsored and run by the Ministry of Education. It provides free access to international databases, journals, e-books and media for all Egyptian citizens. 

    To get access to the most comprehensive range of resources, create your account while on the AUC network. To learn more about registration with EKB, refer to our information page.

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  • If you would like to search or browse for articles, try Library One Search, or one of the many subject databases. If you need help, go to the help desk, or contact a librarian.

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  • Books are shelved by Library of Congress call numbers in many different locations (see floor plans). If you don’t know how to read a call number, watch a short instructional video

    Make a note of the location before attempting to find an item. For items with the location “Main Library,” call numbers beginning with:

    A -­ HE  are on the first floor

    HF- ­Z   are on the second floor

    Other locations that you may see in the online catalog include:

    • Periodicals (Garden Level)  

    • Main RSRVE (Reserve Desk, Plaza Level) 

    • SPCL (Rare Books and Special Collections Library, Third floor) 

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  • Printed books are held on reserve behind the circulation desk on the Plaza Level. To check out a reserved item, ask a member of the circulation staff at the desk.

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  • The lost and found office is located at Gate 4 (Pepsi Gate). If the item was lost in the library, you may also check at the help desk on the plaza floor of the Main Library.

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  • Photocopy service is available on the Garden Level of the library.

    Garden Level, Room G20, from 8:30 am to 9:00 pm

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  • Journal articles and book chapters that are not available from the library can be ordered via the Request Document Delivery service.

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  • Patrons should go to the circulation desk in the main library and pay their fines through AUC Coins.

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  • If a book is checked out, the staff at the circulation desk can place a "hold" on the checked-out item. When the item becomes available, a notice will be sent to the patron via e­mail and the book will be held for pick­up for seven days at the circulation desk.

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  • To print from the public computer terminals in the main library:

    • Select File > Print (from the application you want to print from).

    Depending on the color attributes of your document, select:

    • Quick print (less than 10 pages.) (50 piasters per page)

    • Extended print (10+pages or pdf) (50 piasters per page)

    • Library public color printer (LE 4  per page)

    In the “print job details” screen, enter your AUC email username and a job name to identify each of your print jobs. Click the “Print” button. If you do not have an AUC email account, enter ‘libuser’ instead. Wait until you see the “message about your print job” pop-up. If you accept the charge, click “Yes.” Clicking “No” will cancel your print job.

    To collect your printouts, you can: 

    • Pick up your printed document(s) at the Print station on the Plaza Level, and pay by AUC Coin.

    • Use a Self-Printing station

    You must have credit placed on your account before you are able to use self-printing. To put credit on your account, you can pay by AUC coin at the Print station located on the Plaza level.

    Self-printing stations are located on the garden level in front of the copy center, on the plaza level (available at two locations: both inside the print station office and in the learning commons area by the window) and on the second level by the graduate commons area.

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  • The library holds e-books from several vendors, with each platform working slightly differently. For guidance on how to use a particular e-book, please refer to the ‘help’ function on the vendor platform, the library guide or contact a librarian.

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  • Send book requests to the collection development department using the Resource Request Form.

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  • To report a missing book in the Main Library, please fill out a Search form. By reporting missing books, you help us maintain the collection.

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  • Three scanners are available to all library patrons on the Plaza Level of the Main Library building.

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  • In the online library catalog, your cursor must be in the search box in order to enter an Arabic script search. 

    To key Arabic script into the search box, press the "ALT" + RIGHT "SHIFT" keys, and then type your search. To switch back to English, press the "ALT" + LEFT "SHIFT" keys.

    You can search for AUTHORS, TITLES and KEYWORD using Arabic script. Note, however, that the catalog is not bilingual; searches in Arabic will ONLY display records for Arabic language items in the catalog that have Arabic script in AUTHOR, TITLE and KEYWORD fields.

    To search for Arabic journal titles using Arabic script, please search in the TITLE field only, not the JOURNAL TITLE search.

    If the Arabic script does not display correctly, our browser probably does not have the proper view setting. Make sure the ENCODING (usually in “settings”) is set to "Unicode (UTF-8)"

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  • All theses must be submitted online and will be archived in the University’s repository. There are strict guidelines for submission. Refer to the guide to depositing scholarship, or contact the help desk.

    If your question is not listed, contact

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